TELEPHONIC CASE MANAGEMENT
M Hayes is the approved vendor for telephonic case management, utilization review and pre-certifications. Questions regarding their services should be directed to Bill Black, Manager, (301) 944-6280, bblack@mhayes.com.
Please note: Use this program for workers' compensation related accidents/illness only.
It is our objective to collaborate with healthcare providers and ensure that prompt and appropriate medical care is provided. A nurse can assist with identifying a qualified physician.
A nurse can be reached Monday - Friday from 8:30 AM - 5:00 PM and have voicemail accessible 24 hours a day. All calls are returned within one business day. If you have an immediate need please select "0" for the operator and someone will help you.
To reach a Telephonic case manager please call (301) 944-6280.
FIELD CASE MANAGEMENT
Field Case Management services are handled by Restore Rehabilitation, Eckman Freeman, and M Hayes. Direct all questions regarding services to the handling adjuster.